Privacy policy

This Privacy Policy explains how Audrey Toronto collects, uses, stores and protects personal information when you visit audreytoronto.com, buy our jewellery, open an account or contact us.

1. Responsibility and Contact

Audrey Toronto is responsible for the personal information handled in connection with our store. You can contact our privacy team at info@audreytoronto.com. Personal information means information that identifies you directly or indirectly.

We handle personal information in accordance with applicable privacy laws, including Canadian federal or provincial requirements where they apply. Where the GDPR applies to particular processing, the additional rights described below also apply. Our store is hosted on Shopify.

2. Information Collected when You Visit

When you browse our website, technical information may be collected automatically, including the pages visited, date and time of access, referring website, browser, operating system, device information, IP address and interactions with the store.

We use this information to operate and secure the website, diagnose problems, prevent fraud and understand how the store is used. Our hosting and other service providers may process it on our behalf. Server records may be reviewed when there are indications of unlawful use.

3. Cookies and Similar Technologies

Cookies are small files stored on your device. Session cookies expire when you close your browser; persistent cookies remain for a set period. They help keep your shopping cart, remember preferences and support checkout. Location or IP information may also be used to display the appropriate market, currency and delivery options.

Where enabled, analytics and advertising technologies help measure visits, the effectiveness of campaigns and relevant advertising. Non-essential technologies are subject to the consent or other requirements that apply to you.

You can use the privacy or cookie choices made available on our website, or manage cookies in your browser. Blocking necessary cookies may affect the cart, sign-in or checkout. Third-party providers have their own privacy policies.

4. Contact and Customer Support

When you email us or submit a contact form, we receive the information you provide, such as your name, email address, order number and the contents of your message. For returns or warranty enquiries, this may include photographs of the jewellery.

We use it to answer your enquiry, administer your request and provide customer support. Please do not include payment card numbers or unrelated sensitive information in your message. We retain correspondence only as needed for those purposes and any legal obligations.

5. Accounts, Purchases and Order Fulfilment

When you order or create an account, we collect the details requested in the relevant forms. These may include your name, email address, billing and shipping addresses, phone number if provided, products ordered, transaction details and account information.

We use this information to process your purchase, provide confirmations and tracking, handle refunds or exchanges, administer your account and prevent fraud. Required payment information is processed by the payment provider selected at checkout.

You may request account deletion by emailing info@audreytoronto.com. Some order information must be retained after account deletion for tax, accounting, dispute resolution or other legal requirements.

6. Newsletters and Marketing

If you subscribe to our newsletter, we may send you information about Audrey Toronto jewellery, offers and promotions. We send commercial electronic messages with your consent or where another basis is permitted by applicable law. A purchase does not give us unlimited permission to send marketing.

Marketing messages identify the sender and include an unsubscribe option. You can withdraw marketing consent using that option or by contacting us. Unsubscribing does not prevent necessary service messages about your order, delivery, return or account.

We may keep records of consent, subscription and withdrawal to respect your choices and demonstrate compliance. Where a confirmation email is used, follow its instructions to complete the subscription.

7. Sharing Information for Delivery and Payment

We share the information necessary to fulfil your order with Shopify, fulfilment and logistics partners, carriers, payment providers and other service providers supporting the store. For example, a carrier needs your delivery details, while a payment provider needs transaction information.

If you select PayPal or another available payment method, the relevant provider processes information according to its own terms and privacy policy, including security or fraud checks. We do not claim that every payment method is available; the current options are displayed at checkout.

We may also disclose information where necessary to comply with legal obligations, respond to lawful requests, protect rights or prevent fraud. Information is not shared with unrelated parties simply because you contact us.

8. Reviews

Where permitted and consistent with your consent choices, we may invite you to review an order. If you submit a review for publication, the review content and the name or identifier you choose may be displayed publicly. Do not include private contact or payment information in a public review.

You can withdraw consent to review invitations or ask about a published review by contacting info@audreytoronto.com.

9. Social Networks and External Links

Our website may link to social networks or third-party websites. If you open those links or interact with embedded third-party features, the relevant provider may collect information about your device and interaction under its own privacy policy.

We do not control the privacy practices of those websites. Please read their policies before providing information. A social link does not by itself mean that every advertising or social tracking tool is active on our store.

10. Online Marketing and Advertising Measurement

Where we enable advertising services, providers may use cookies, pixels or similar technologies to measure conversions and campaign performance, limit repeated advertisements and understand which products interest visitors.

Depending on the service and your privacy choices, this may involve device identifiers, IP addresses, pages viewed and purchase events. We do not assume that such information is always anonymous. Your consent and other applicable privacy requirements govern this processing.

11. Website Analytics

Analytics services, where enabled, help us understand visits, navigation and the use of the store so we can improve it. They may process technical and usage information on our behalf. We use the privacy choices available through our store and the provider to manage optional analytics.

12. Personalised Advertising and Your Choices

Where remarketing tools are enabled, advertising partners may use information about your browsing or purchases to help show relevant advertisements on other websites or social networks and measure their effectiveness.

You can adjust the privacy choices available on our website, manage browser cookies and use the advertising preferences offered by the relevant provider. Disabling personalised advertising may not stop all advertisements.

13. Your Privacy Rights

Depending on the laws that apply, you may request access to the personal information we hold, correction of inaccurate information, information about its use and disclosure, or withdrawal of consent, subject to legal or contractual limits. You may also raise a complaint about our handling of your information.

Where applicable, including under the GDPR, additional rights may include erasure, restriction, portability, objection to processing and information about recipients of corrections or deletion. You can object to direct marketing and withdraw consent without affecting processing lawfully carried out before withdrawal.

Send requests to info@audreytoronto.com. We may need to verify your identity before responding. We will explain any applicable limits or reasons why information must be retained. You can also contact the Office of the Privacy Commissioner of Canada, a relevant provincial privacy authority, or another competent authority where applicable.

14. Retention, Security and International Processing

We retain personal information only for as long as needed for the purposes described in this policy and applicable legal requirements, including tax, accounting, fraud prevention and resolving disputes. Information is deleted or otherwise handled appropriately when it is no longer needed.

We use reasonable safeguards and encrypted website connections to help protect personal information. No transmission or storage system can be guaranteed completely secure.

Our service providers and fulfilment partners may process information outside Canada, including in the countries where Shopify, payment providers and our fulfilment partners operate. Information processed abroad may be subject to the laws and lawful access requirements of those locations. We remain responsible for information transferred to service providers to process on our behalf.

15. Children and Changes to this Policy

Our store is intended for customers who can lawfully enter into a purchase agreement. If you believe a child has provided personal information without appropriate permission, please contact us.

We may update this policy to reflect changes to our practices or legal requirements. The current version is published on this page; material changes will be communicated as required. This policy covers the Audrey Toronto online store and its related services.