Shipping time

We provide free shipping within Canada. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide, depending on your location. You can track your order via our Order Tracker. Please allow an additional 1-3 business days to dispatch your order during our sale.

The estimated delivery time:

Country	Est. delivery time
Canada	4-9 business days*

*Custom clearances may affect shipping delays in some orders.

Returns / Exchanges

We want you to be happy with your Audrey pieces. If something isn’t quite right, you can return or exchange your item(s) within 30 days of receiving your order.

Returns

Items can be returned within 30 days, provided they are unused, undamaged and in their original condition.

Once your return has been received and approved, your refund will be processed within 1-3 business days.

Please note that items purchased during our Final Sale are non-refundable, but can still be exchanged for another item.

Exchanges

Would you prefer another item? No problem. You can exchange your item(s) for another product available on our website.

Simply contact us at info@bailey-amsterdam.com and we'll be happy to help you arrange your exchange.

How to return?

• Contact us at info@bailey-amsterdam.com to receive the return address.
• Include a printed copy of your order confirmation inside the package.
• Send your return using a tracked shipping service.
  

Return shipping costs are the responsibility of the customer. We recommend keeping your tracking information until your return has been successfully processed.

Questions about your return or exchange?
Our customer care team is happy to help at info@bailey-amsterdam.com.

Cancelling order / Wrong adress

Orders can only be cancelled or changed within 2 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@bailey-amsterdam.com